FAQs | American Cloud Documentation

What is the most efficient way to run a WordPress site with American Cloud?

Setting up a compute instance (VM) and running WordPress from the marketplace is the preferred method. Please review the following articles on creating a new VM and running WordPress from the marketplace: WordPress with Open LiteSpeed Create VMs with American Cloud

Last updated on Jul 07, 2025

Is it possible to live-migrate a VM to a different region?

Currently, it is not possible to live migrate a VM to a different region. You can create a backup of the VM and restore it to a different region. For detailed information on creating VM backups please review the following article: American Cloud Backups

Last updated on Jul 07, 2025

Is there support for integrating network-based storage solutions such as NFS, and if so, what is the recommended approach for provisioning and attaching such volumes within the cluster?

We recommend Longhorn to accomplish PVCs: https://longhorn.io/ If using PostgreSQL, please review the following article: https://docs.percona.com/everest/index.html

Last updated on Jul 07, 2025

Is it possible to scale Kubernetes workers vertically and add more CPU and RAM to a provisioned cluster?

Vertical scaling is in our roadmap. As of today, it is not possible to vertically scale a cluster. Horizontal scaling is available by clicking the "Scale Kubernetes" button in the user interface and adding more workers. For more information on deploying Kubernetes applications please review: American Cloud Kubernetes

Last updated on Jul 07, 2025

Can I request specific IP addresses (e.g., within the 25.140.100.x subnet) when purchasing cloud computing resources from your platform?

Our system automatically manages and distributes IP addresses from our available pool. When you create a new compute instance, it is automatically assigned one dedicated public IP address. If additional public IPs are required, they can be purchased and managed separately. However, we do not support manual assignment of IPs within a specific subnet.

Last updated on Jul 07, 2025

Can I log in with the root user?

Virtual machines are initially created with the "cloud" username, which has sudo privileges. You can modify the VM creation script to enable root. Please review the following article: Create a VM with the root user

Last updated on Jul 07, 2025

My card is repeatedly declined. I have tried to change the address multiple times, but it is still not working.

If the main address is a P.O. Box, please make sure to use the secondary physical address configured for the credit card.

Last updated on Jul 07, 2025

Is my bill paid automatically from my wallet balance, or do I need to add funds manually?

You can either add funds to your wallet or keep a valid payment method on file. If a valid card is available, charges will be made automatically when your invoice is due.

Last updated on Jul 07, 2025

How is RDNS configured?

RDNS is configured by us upon request. To enable it, we require KYC verification, including a government-issued ID, a bank statement showing the American Cloud charge, or other information to validate the customer.

Last updated on Jul 07, 2025

Can the global internet infrastructure block American Cloud from operating?

American Cloud operates its own network and recursive DNS servers, so from an infrastructure standpoint, we can guarantee uptime and won’t be shut down. However, if major global providers block access to our IP space, it could impact performance due to longer data routing paths. Proper system design can help mitigate these effects.

Last updated on Jul 07, 2025

What’s the difference between ACE accounts and Public Cloud accounts?

ACE (American Cloud Enterprise) accounts provide access to a private cloud with a separate interface and advanced infrastructure tools. They include API access and a Terraform provider. If you're interested, we’d be happy to schedule a demo.

Last updated on Jul 11, 2025

We're trying to connect a monitoring server to multiple networks with the same CIDR (10.1.1.0/24), but we’re experiencing IP conflicts. What's the recommended solution?

You should create new networks with unique CIDRs to avoid IP overlap

Last updated on Jul 14, 2025

Can we move existing VMs to new VPC networks without recreating them?

Yes, you can move VMs to new networks by updating their NIC configurations. After moving, you may need to re-enable static NAT for each VM.

Last updated on Jul 14, 2025

Can I change the CIDR of an existing network?

CIDR changes are restricted when IP reservations exist or if the new CIDR isn’t a valid subset. It's usually best to create a new network with the correct CIDR instead.

Last updated on Jul 14, 2025

How can we create a network using a different CIDR than the default (e.g., 10.1.1.0/24)?

You can create a network with a different CIDR by specifying the Gateway and Netmask fields during network creation. These values will define the new CIDR. For example, setting: - Gateway: 10.1.2.1 - Netmask: 255.255.255.0 will create a network with the CIDR 10.1.2.0/24.

Last updated on Jul 14, 2025